Terms & Conditions

Terms & Conditions 

Insight TSL Cancellation Policy

Insight TSL- Terms & Conditions updated and effective from 1 July 2023, and applies to all existing and new companies/organisations booked or who will be booking courses in the future.

Booking Procedure & Course Confirmation
A booking is made when either the client telephones a verbal booking or emails an electronic booking; on either a place(s) on one of our public workshops, delivery of a company-specific training at an agreed venue or delivery of on-site training at their premisis.

In all circumstances, a confirmation email from Insight TSL must be received from our office detailing your booking and when possible joining instructions for workshops.

All emails communicated by Insight TSL, including course confirmations, will have clearly stated at the footer area, a link to these terms and conditions of business.


The customer may substitute a delegate on a course upon notifying Insight TSL in writing at no additional charge.

The customer agrees to pay the following the applicable % charges to Insight TSL for whatever reason a delegate fails to attend, cancels, transfers or withdraws from a course without providing at least 10 working days’ written / email notice prior to the IT training course scheduled start for the course.

Please note a cancellation fee refers to a specific course date and therefore a transfer to a later course is considered as a cancellation and the cancellation fee structure below applies.

A £100 (ExVAT) administrative fee will be applied – if it is allowed by Insight TSL senior management to be rescheduled.

However, the original invoice must be paid in full prior in order for the rescheduled dates being confirmed back to the client.

A separate invoice will be raised for the £100 administration fee(s).

Written notice of cancellation or transfer on a public IT training course scheduled courses:

Within 6-10 working days before the course date:  50% of the course fee is due for payment.
Within 0 – 5 working days before the course date:  100% of the course fee is due for payment.

Written Notice of Cancellation or Transfer – Onsite or Company Specific Courses:

Within 10 working days: 100% of the course fee is due for payment.
Any cancellation involving booked travel arrangements i.e. flights, trains or ferry journeys: as a minimum 50% is due for payment.

Payment is due from the date of invoice for all vetted companies a, however, all individuals (i.e. the course fee/invoice not being paid by a company or an organisation)  booking courses must have their invoice paid to our office 5 days prior to the course date.

Late payments

Any payments not recieved with our policy  of all payments within 30 days, unless negotiated in writing prior to delivery of thheservice. Insight TSL retain the fiduciary right to apply, at their descretion,  late fees as follows:

Greater then 30 days and up to 60 days overdue  – 15% late fee applies
Greater than 61 days – 25% late fee applies


Insight TSL will make all reasonable endeavors to ensure any training course for which bookings have been accepted is not canceled however, we reserve the right to cancel, change or reschedule IT training courses without prior notice.

If it becomes necessary for Insight Training to cancel a course, irrespective of the amount of warning given – attendees will be offered alternative dates.  If the new scheduled date for the training course is deemed not suitable – Insight Training will refund the amount paid. 

No other form of compensation will be given.

Should you have any questions regarding our terms and conditions please either email us on contact1@uk-insight.org.uk or telephone 01236 873498



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